An effective way of digitizing the business process by rapidly utilizing newer technologies

“The apps have changed Socotec’s go-to-market strategies, generated additional revenue streams and reduced costs. We are only just getting started. We have a further 15 apps planned for next year” Dale Bradbury, Group IT Director at SOCOTEC, UK

Challenge

Socotec wanted to digitise all of their services and internal processes with apps to reduce administration work and improve IT engagement with staff in and outside of Socotec’s 30+ UK sites and offices.

Dale’s team had a large backlog of apps the business had requested and only 4 developers. They had no in-house mobile design expertise. The ongoing cost of maintaining native apps was high due to hardware, operating system and large amounts of custom code that must be maintained by developers.

Some parts of the organisation were frustrated with waiting for IT and had started to find their own solutions which increased total IT expenditure and the complexity of managing multiple software solutions.

Prior to using Fliplet, Socotec UK had produced 5 apps. Each app took an average of 8 months to create and only supported Android tablet devices which excluded iOS or computer users from accessing the apps. It was clear Dale and his team would never catch up without a significant change in their approach to delivering mobile apps and digitising processes.

Solution

Leveraging Dale’s experience having worked at law firm Eversheds Sutherland, he saw the potential to accelerate the digitization of business process by rapidly utilizing newer technologies, such as Fliplet and their APIs, with the existing technologies Socotec had, including email and the corporate Android and iPhone devices.

The primary benefits of this were:

• Differentiate the organization from competitors.

• Increase customer visibility over the work Socotec was doing for them.

• Reduce errors and admin tasks.

• Deliver services faster resulting in faster delivery and billing cycles.

• Reduce administration time by enabling all staff direct access to IT and self-serve solutions.

Dale and his team worked closely with Fliplet over 2 months to rapidly deliver 5 new mobile apps into the business. The objective of this process was to:

• Set a new expectation regarding how long apps take IT to deliver – from months to weeks or days.

• Deliver 5 diverse apps to different stakeholders including senior management, HR, business lines and customers.

• Demonstrate the reduced maintenance required for apps to the IT team.

• Enable development of a single app that runs on multiple devices/platforms.

• Demonstrate the simplified deployment model and app update process.

• Demonstrate the authentication process using single sign on (SSO) and Mobileiron MDM.

• Prove that non-developers could prototype and/or build complete apps.

• Adopt new processes and technology from Fliplet that enabled Socotec to maintain the momentum of app delivery after the initial 2 months.

Results

At the end of the first year of working with Fliplet, Socotec has successfully achieved the following:

New capabilities

• The production of 19 apps across the business including apps that:

• • Digitized service data collection and optimised delivery to clients (internal).

  • Produced client specific secure and branded apps to offer visibility over their work with Socotec. These apps are used primarily in the field via tablets, smartphones and computers.

  • Produced internal smartphone apps to support fleet management to ensure vehicle data is tracked and available to management.

  • Management information including access to key operations and contact data.

  • Produced training apps for Radiation Safety to optimise the delivery of training, enable flexible learning and capture compliance data.

  • Produced safety and hazard reporting app that simplifies reporting and increases data capture through geotagging, photo capture and offers immediate visibility to management over legal compliance.

• Apps delivered to all devices and device types including Android, Apple, computers, smartphones and tablets.

• Integrated existing internal systems with mobile apps to enable fulfilment of services in hours instead of days.

• Leveraged existing enterprise app stores, public app stores and web apps to distribute apps securely across all devices.

New processes

• Produced a set of corporate app design guidelines to remove the need for mobile app designers and standardise app user interface and user experience across all apps.

• Reduce authentication points to maximise use and reduce end user friction when accessing apps by incorporating single sign on (SSO) and sharing user information across the app portfolio.

• Empowered departments, such as HR and marketing, to maintain their own apps.

• Reduced developer dependency by introducing a new way of producing apps and empowering non-developers.

Business Impact

• Reduce business costs through digitization of business processes. For example, a key feature in an app reduced printing costs by £48,000.00 in 1 year.